Operations Project Consultant

McDonald's is the largest restaurant chain in the world and the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.

The recipe for success is a combination of a strong brand with a lot of freedom for local markets. Rooted in our Belgian society for more than 45 years, we feel particularly committed to our environment and partners. There are currently 124 McDonald's restaurants in Belgium, run by 25 independent entrepreneurs (Franchisees). Because our business is growing fast paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants.

Ingredients of this Job

The role of the Operations Project Consultant is to oversee, prepare and implement projects of McDonald's Corporation and monitor the consistent execution by the restaurants in order to enhance customer and employee experience and to maximize sales and profit.

This role requires regular visits to the restaurants to ensure successful project implementation.

Key responsibilities will include:

• Building strong working relationships with franchisees and restaurants based on trust and mutual accountability;
• Preparing restaurants for the implementation of projects and initiatives;
• Set-up implementation plans and training materials;
• Working together with internal and external stakeholders;
• Using key business metrics to analyze the impact on business results for deployed solutions;
• Ensuring franchisee execution and compliance with Company Gold Standards and develop action plans, milestones and task schedules;
• Providing coaching and on-site support to execute various programs deemed necessary;
• Identifying threats and opportunities for new projects implementation quality leveraging project KPIs and gathering feedback from customers and project stakeholders.

Your Menu

To be able to thrive in this role, we believe you need to master:

• Restaurant Business acumen, including financial and analytical skills;
• Fluency in Dutch and a good level of French and English;
• Experience with people management and excellent prioritizing of project tasks to achieve project goals;
• Excellent assertive communication (clear verbal and written communication to all levels of both internal and external personnel) and presentation skills;
• Proactive, initiative taker with a sense of humor;
• 2 years' or + experience in a field operations-oriented role within the project management industry or comparable multi-unit retail industry will be an advantage;
• Strong, active Team Player;
• MS Office pack (Word, Excel, PowerPoint);
• Driving license is required.

What we have to offer you

• Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational;
• The freedom to organize your work around your private life;
• A salary package, including extralegal advantages like an (electric) company car and best in class group insurance;
• 30% discount on all McDonald's products just for you;
• A smile on your face every single working day.

Are you up for it?

Please enlighten us by applying through our website or by sending your resume & motivation letter to  

We cannot wait to hear from you